Terms and Conditions

Welcome to GoCool! These Terms and Conditions ("Terms") govern your use of our website and the services we offer. By accessing or using our site, you agree to comply with and be bound by these Terms. Please read them carefully. If you do not agree with any part of these Terms, you must not use our website.

1. Account Creation and Use

To access certain features of our site, like placing orders, you may need to create an account. You're responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. Please ensure your account information is accurate and up-to-date. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Products and Services

We strive to display product information, including descriptions and images, as accurately as possible. However, we don't guarantee that all product descriptions or other content on the site are entirely accurate, complete, reliable, current, or error-free. All prices are subject to change without notice. We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction.

3. Pricing and Payments

All prices are listed in INR and are subject to applicable taxes. We accept various payment methods as indicated on our site. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order.

4. Shipping, Delivery, and Returns
  • Shipping: We aim to process and ship orders promptly. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers or events beyond our control.
  • Returns and Refunds: Being in Food Industry, we do not accept any Returns. In case you have an issue with your Order, please generate a ticket against the Order from your Profile section.
5. Intellectual Property

All content on GoCool, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of GoCool or its content suppliers and protected by international copyright laws. You may not use any of our trademarks or trade dress without our prior written consent.

6. User Conduct

You agree not to use the site for any unlawful purpose or in any way that could damage, disable, overburden, or impair the site. Prohibited activities include, but are not limited to:

  • Posting or transmitting any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
  • Engaging in any activity that interferes with or disrupts the functionality of the site.
  • Attempting to gain unauthorized access to any portion or feature of the site.
7. Limitation of Liability

GoCool and its affiliates, directors, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

8. Indemnification

You agree to indemnify, defend, and hold harmless GoCool and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third-party.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of Bhubaneswar, Odisha, India, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms constitutes acceptance of those changes.